Ultra
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The leading provider of network contact centre solutions

I recommend reducing the number of 'contact centre' by quite a few if possible.

Ultra Communications - The Leader in Network Contact Centre Solutions

Ultra Communications provides flexible, highly functional contact centre technology for clients with 10 agents to 1,000s, without the need for any hardware on-site and with no CapEx outlay.

Ultra Communications is the leading provider of Pay-As-You-Talk, Network telephony and contact centre solutions.

We uniquely offer 24/7/365 comprehensive support to every one of our contact centre solutions and provide all the benefits of on-site expensive CapEx systems, but without their hidden costs.

Ultra Communications - Contact centre solutions

Ultra?s products include all of the features you need to run your contact centre operations effectively, whether your focus is inbound, outbound or blended.

Predictive Dialler Inbound Call Management Call Blending
IVR & CTI Network ACD Voice Recording

Contact centres use Ultra Communications network solutions to ?

  • increase contact centre functionality with no CapEx outlay
  • reduce operational cost
  • improve customer satisfaction & 1st call resolution
  • increase revenue per call
  • reduce risk
  • enable flexible staffing ? at home, onshore and offshore.

Focus on Your Contact Centre - Not the Technology

All an agent needs to work with Ultra?s solutions is a Windows based PC, internet connection and a phone line. Our operations can be working in days at your site. You still retain complete control with access to unlimited management tools with everything you need by secure online access, with changes and configurations in real-time. This includes your ability to increase capacity on-demand means you can scale up or down at any time to meet your changing needs.

Complete network contact centre solutions   Unique comprehensive support
Inbound call management 24/7/365 UK contact centre support
Outbound dialling, & Call Blending Proactive campaign management
Compliant, automated dialling solution - from Predictive to Power dialling Simple to use - maximum productivity
Network ACD, complete CTI capability Best practice shared across clients
Call recording inclusive to every call Working in partnership with clients
Interactive voice response (IVR) Help to achieve optimum performance & increased revenue

Financial advantages   Complete control
Easy integration - be operational in days Unlimited centre monitoring tools
Save money, reduce risk - no CapEx start-up Inclusive management reporting suite
Balance operating costs with business volumes with Pay as You Talk pricing Be fully informed - reports on agent performance & real cost per campaign
In-built Disaster-Recovery and business continuance Visual real time wall board tools included
Ability to scale up & down to fit campaign needs Network remote management permits Virtual contact centre capability
Rent the solutions monthly - no long term costs Virtual contact centre capability permits multi-site & remote/home workers

Working in partnership to Make You Successful

Ultra provides a unique and unrivalled comprehensive support service to help your contact centre achieve optimum performance, inclusive to your ongoing service.

Every Ultra solution is backed by this unique service offering flexible, timely advice as needed; including dedicated dialling support and help desk teams offering you expertise, experience and peace of mind.

Our highly experienced team advise you on the right solution and help you your campaign deadlines and SLA?s. The key benefit of this support is that you can concentrate on delivering exceptional end-user experience and focus on the development of your core business service.

Key phrase (no times appears in content) ? Google searches in last year

Existing phrases (appear 3 or more times in text):
contact centre (17) - 40,500
centre solutions (6) - 2,900
ultra communications (5) - 1,600
contact centre solutions (6) - 390
comprehensive support (4) - 550,000

Revenue based hosted contact centre telephony services.
Complete range of products. No on-site hardware. Monthly rental for flexibility.
24/7/365 UK team to help advise you and increase contact centre productivity.
Start working in days. No risk, no CapEx set-up. Scalable solutions for your business needs.
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Register for Call Centre Expo 2008

Call Centre Expo 2008
16-17th September

Ultra will be demonstration their solutions LIVE at Expo again this year.
We welcome you all to join us. Register here for entry ? www.callcentre-expo.com/register

Register for Call Centre Expo 2008
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