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There are many business benefits with an Ultra network contact centre solution - our solution can be working in days with no complicated infrastructure required, pay-as-you-talk pricing models, no CapEx outlay and the solutions are fully Ofcom and DMA compliant.
Easy Integration
Ultra’s complete
contact centre service can be working in days from your initial contact with us.
No complicated infrastructure is required – this makes Ultra the ideal solution for all size
contact centres and any campaign that needs to launch quickly.
Very Low Risk
Ultra offer complete scalability, both up and down, and flexibility to meet your company’s changing business requirements.
Ultra’s risk/reward ‘pay as you talk’ pricing models reduce your company’s working capital requirements and therefore reduce your financial risk.
Network Solution
The Ultra technology and solutions are accessed via the network from Ultra’s multiple geographically independent sites located throughout the UK.
Ultra are responsible for maintaining and monitoring your complete technology solution and allows you to focus more on your business.
Our help desk team of dialler experts provide unique comprehensive support and proactive campaign advice for your
contact centre and work closely with campaign managers to maximise productivity.
Low Cost
No CapEx outlay is required that is normally associated with traditional
call centre set-ups.
Ultra charge usage based on actual agent talk time, not connect time and on a per second basis on a ‘pay as you talk’ risk/reward price model. This means you literally pay only for the time your agents are productive.
What is more expansion and growth is encouraged by Ultra with reduced operational costs so that the pay as you talk becomes cheaper the more usage that you do and the larger that you grow.
Complete disaster recovery & business continuity
The high cost of downtime for a
call centre from fire, utility outages, hardware or software, etc., means contingency plans for
disaster recovery of data and
business continuity are needed.
Ultra’s solution has full
business continuity, resilience and
disaster recovery built in – giving total peace of mind.
DMA compliant
Ultra design their solutions to be Ofcom and
DMA compliant. You can rest assured that Ultra comply with, and exceed the leading industry standards laid down for
contact centre compliance.
Proven Track Record & Extensive Customer Base
Ultra has an impressive track record and customer base.
Catering from smaller
contact centres through to large, nationally recognized names, Ultra offer you the best solution tailored to your requirements – for a fraction of the cost of traditional
call centre set-ups.
Scalable & Flexible
Ultra’s complete network solution is scalable to meet the demands of different campaigns and customers, and flexible to alter to the increase or decrease in number of agents – from 1 to 1000 agents.
You can decide your own SLAs if required, which will allow you to change
call centre or campaign strategy to maintain effectiveness. With Ultra, you pay as you talk – that means you always have the most cost efficient
call centre service available to you.
Key phrase (no times appears in content) – Google searches in last year – AdWords competition
Existing phrases (appear 3 or more times in text):
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disaster recovery (3) - 246,000
dma compliant (3) - 22
business continuity (3) - 135,000