The use of Ultra’s network solution means that Ultra’s Clients benefit from using cutting edge technology and applications in their telemarketing campaigns.
Some Benefits of using Ultra to
call centres include: -
- Protection of reputation and compliance. Ultra’s solutions comply with, and exceed the leading industry standards laid down for contact centre compliance. Together with the sophisticated dialler functionality which guards against silent and nuisance calls, your reputation and brand is protected.
- Secure Retrieval of Call Recordings. For a variety of reasons many Clients need to be able to retrieve call centre recordings securely over the internet. Ultra’s voice recording technology includes powerful functionality including multiple search criteria, automatic and manual options, retrieval in seconds, a full library listings of calls, secure online access to recordings and long term storage availability.
- Reliability. As a Client you need the assurance that the technology delivering your telemarketing campaigns is resilient and reliable. Full resilience is in-built into Ultra’s solution together with assured disaster recovery protection. Disaster recovery plans are normally something that are out of touch completely for companies due to cost. Quite simply, this means you can give your campaigns the attention they deserve – knowing leading edge technology supports the whole process.
- Rich Customer Experience. Building a rewarding relationship with your customers is paramount. Ultra’s diverse functionality, including IVR, CLI and ACD enables your agents to deliver a rich customer experience on your behalf and successfully build your business.
Ultra Network solution advantages
- Costs savings to call centre - only one PSTN phone line per agent needed, even for Inbound calls as calls are queued by the Ultra network ACD functionality and in the Ultra network.
- No limit to overcall on outbound campaigns – a traditional dialler will usually be limited to 2 lines per agent. This advantage will allow performance to be more effective and smoother during poorer contact periods.
- All our development is in-house in the UK – allows swift adaptability to regulatory changes or client requirements. The Ultra clients become an integral part of the Ultra development road map.
- Complete competitive edge for our clients as they are able to access up to date functionality and features without the normal CapEx outlay this would entail with other solutions.
- Superior performance - with the pricing based on ‘pay as you talk’ Ultra is targeted to keep the client as productive as possible. The unique comprehensive support from the Ultra team ensures this is goal is achieved.
- Flexible to your expansion needs – virtual call centre ability allows call centre to have agents in multiple sites or home-based, working on same campaigns.
- Ultra’s system requires minimal capital expenditure to set up and is ideal for accommodating call centres with fluctuating capacity requirements.
- With Ultra operating a pay-as-you-talk model, you will only pay for the capacity you use for each campaign.
- Ultra’s network solution allows you to increase capacity quickly and easily whilst managing and controlling both capital and operating expenditure.
- Ultra’s network solution requires minimal integration and so your service contract can start very quickly – good business continuance!
- The benefits of Ultra’s solution are not limited to cost savings and flexibility. The expertise and experience of Ultra’s dedicated development and support team means you will receive product upgrades, never have to worry about compliance issues and can look forward to enhanced productivity and increased revenues!
Ultra’s Value-added proposition benefits
Read the full summary
Many call centres face the additional costs of new functions, upgrades due to regulation, maintenance and for expansion.
Ultra offers its clients many inclusive services:
- Unlimited supervisor / manager’s remote monitoring tools – these can be used for even remote workers/sites.
- Unlimited MI reporting available to measure the call centre performance
- Unmetered unique comprehensive support 24/7/365
- Voice recording is inclusive to the solutions – all calls are recorded and recordings stored as part of the service for 3 months online.
- Regulatory and general upgrades are included within the normal service – there is no requirement to budget for upgraded versions over the years.
- Ultra support team – the team are an extension of your own staff, managers and IT team, and they help to maximise your results.
- Disaster recovery for both outbound and inbound campaigns is in-built to every solution
- Call centre technical support is available for new integrations or new centre set-ups.
The unique and comprehensive support given to Ultra’s clients ensures that campaigns are optimised and SLA’s are achieved.
Key phrase (no times appears in content) – Google searches in last year – AdWords competition
Existing phrases (appear 3 or more times in text):
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network solution (5) - 49,500
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ultra’s solution (3) - Insufficient data
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comprehensive support (3) - 550,000
ultra’s network (3) - Insufficient data
ultra’s network solution (3) - Insufficient data