The leading provider of network contact centre solutions

Ultra Communications believe that when costs are being considered by a prospective client that sometimes there are cost savings that can be made, using the Ultra systems that are not immediately transparent.
Some common examples of these savings are provided below.

Direct Savings

• Reduced CapEx requirement to provide a solution to meet a fluctuating monthly requirement.
• Payment for solution is made on a monthly basis over the term of use, as opposed to front loaded payment.
• Reduced charges in periods of low usage.
• Ability to bid and service short term contracts by making use of our flexible capacity system – scale up & down to suite the business needs.
• No maintenance charges are incurred using the Ultra Platform
• Ultra has been able to maintain its target of resisting any price increases over the past 4 years, and have been able to reduce costs throughout that time, gained through our efficiencies of scale.
• Vastly reduced maximum contracted commitment with the Ultra system in comparison to CPE. (The usage charges are not a committed cost)
• Reduced in-house costs based on the reduced number of E1 connections required, PABX capacity and maintenance to service a given volume of customer calls.
• Ultra has shown that even less than a 10% improvement in outbound dialler performance on a campaign offsets all associated Ultra and telecoms charges.
  Ultra’s primary source of income is usage based, and thus we assist to identify inefficiencies, and strive to exceed productivity expectations.

Indirect Savings

• Ultra’s Network based product enables short term staff employment at disparate locations including home workers, without the need for expensive equipment installations.
• The Ultra service is supported remotely, vastly reducing the in-house support knowledge demands associated with CPE solutions.
• The simplified user interaction with the Ultra system for reports, voice recording retrieval, agent assessment and monitoring, vastly reduces the employee time required for these activities in comparison to alternative products.
• An ‘evergreen’ service permits client to take advantage of all product features on ongoing developments to improve productivity or efficiencies. The use of these functions can be tested, monitored, assessed and possibly, rejected, without the need for costly business cases to install equipment of software. Examples: Text to Speech – Speech Recognition – Queue Buster services.
• De-risking the costs normally associated with software upgrades to meet changing industry compliance as general additional features and Ofcom upgrades given to clients free of charge.
• Virtual removal of any specialist CPE hardware purchases, periodic replacement or upgrade costs.
• Availability of a simplified and thus more cost effective business continuity plan.
  Ultra’s solution is capable of being immediately operational from any alternative Disaster recovery site without need for any system or telecoms changes and therefore implementation of disaster recovery can be instantaneous and is effectively provided at zero additional cost.
• Clients will only need a PABX capable of standard routing calls for the Ultra Communications service with one phone line per Agent. To the client this can mean either no cost to change the current infrastructure or, if setting up a new contact centre, a substantial cost saving on the purchase of normal ACD equipment.

Ultra’s Value-added proposition benefits summary.
Many call centres face the additional costs of new functions, upgrades due to regulation, maintenance and for expansion.

Ultra offers its clients many inclusive services:

• Unlimited supervisor / manager’s remote monitoring tools – these can be used for even remote workers/sites.
• Unlimited MI reporting
• Unmetered unique comprehensive support 24/7/365
• Voice recording is inclusive to the solutions – all calls are recorded and recordings stored as part of the service for 3 months online.
• Regulatory and general upgrades are included within the normal service – there is no requirement to budget for upgraded versions over the years.
• Ultra support team – the team are an extension of your own staff, managers and IT team, and they help to maximise your results.
• Call centre technical support is available for new integrations or new centre set-ups.

The unique and comprehensive support given to Ultra’s clients ensures that campaigns are optimised and SLA’s are achieved. Let hard numbers based on your own estimates show you the return on investment you can expect from using Ultra network solutions.

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