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The leading provider of network contact centre solutions |
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Products & Services for contact centresThis page scans fine. All the Ultra products and services are network solutions, which allow for true geographic independence for the contact centre. Business continuance and disaster recovery are in-built to each contact centre network solution provided by Ultra. Ultra’s contact centre network solutions: Network solutions - overview
Ultra Communication’s network solutions and Services All the Ultra services are provided using our own multi-layered equipment housed in three, highly secure tier-one Telephony locations, connected directly into the Telecoms network. This provides each contact centre the advantages of resilience, flexible functionality, scalable capacity, security, and disaster recovery. Multiple internet connections ensure secure access to services, data, and voice recordings are available at all times to the contact centre. The level of equipment, and diversity provided by the Ultra network solution design, hardware and locations ensure that Ultra’s Service Level availability is consistently of the highest level. Ultra provide SLA’s for all of its services, and can provide client references to prospective clients and even site visits to Ultra’s contact centre clients. Ultra employ a dedicated support team, targeted to proactively monitor and provide a source of IT and operational product expertise to all our contact centre clients. Access to the support team is available by phone, email, and support website 24/7/365, and in-hours support is included as part of the Ultra service usage charges. Usage of the support facilities is unlimited and unmetered, and we actively encourage our clients to use Ultra as an extension of their in-house facilities, to obtain the best productivity for their contact centre as possible. Key phrase (no times appears in content) – Google searches in last year – AdWords competition Existing phrases (appear 3 or more times in text):
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