About Ultra

Who we are

Ultra Communications Ltd is a privately owned company founded in early 2004. The company was formed with the aim of creating a complete network contact centre service that would offer contact centres a comprehensive, flexible, high quality, low cost alternative to traditional Predictive Dialler and ACD systems.

Ultra have since developed and improved that technology to create the Ultra Call Management System (UCMS), a fully integrated, network based, total contact centre service that provides unequalled reliability, flexibility and ease of implementation to everyone.

What we do

We provide a full set of Network contact centre services including:
Outbound/Automated dialling, Voice Recording, Inbound Call systems, Call blending and IVR services.

A typical client is:

looking to implement the latest telecommunications functionality but does not want the cost of infrastructure or unnecessary capital expenditure
looking to expand or add functionality to existing services
new business looking to grow without risk, need automation but cannot afford CapEx outlay.

We enable the end user to configure their own solutions, there's no need for expensive hardware, consultants or systems integrators. We can work as a standalone network solution, or we can enhance the existing contact centre telephony investment.

The flexibility and scalability over the traditional hardware supplier is unique to the Ultra network solution as is how everything now happens at Internet speed.

The Ultra network solution is a non-Capex, location independent solution that enables a rapid start up and provides a robust, feature-rich service for all sizes and types of contact centre. It is a market proven network solution operating successfully with our clients for many years, across multiple countries and locations, and processing millions of calls each month.

Ultra’s client base has achieved rapid growth to include many major UK and European businesses with large scale contact centres and has also been the ideal platform for many dynamic new businesses seeking a proven quality product without the requirement for major capital investment.

Why use Ultra

The business benefits to using Ultra ‘hosted' services are enormous;

Clients can take immediate advantage of efficient contact centre services without using capital expenditure
Clients have no hardware on-site to manage or maintain
Call management for the centre becomes easy, flexible and costs effective.
Services can be set up quickly and increased or decreased according to demand

At Ultra we offer a unique partnership model in our service delivery that enables all our contact centres to focus their expertise on their own marketplace with the confidence that the Ultra network solutions are being managed to their optimum efficiency and effectiveness whilst remaining totally within their control and driven solely by their strategies. This service is fully included within our standard service charges making Ultra’s UCMS the most cost effective and productive solution available within the contact centre technology marketplace.

We work to understand our client’s requirements and with new features constantly being developed in-house, by our UK dedicated development team to meet additional business, and changing market needs. As a testament to the reliability and performance of our various services, we have a long term client base, ranging from the very smallest specialist call handling requirement, to the largest contact centres in the industry with several hundred active users.

Ultra – the future

Ultra is leading the way in the contact centre technology revolution and we are looking for partnerships with our clients, and ways of letting people know that the world has changed with the creation of the Ultra network solutions.
The Ultra unique comprehensive support and increasing functionality will enable our clients to remain competitive , obtain new business and grow throughout the world when they need. This along with the inclusion of our clients on our technology road map ensures a strong partnership that will grow together and ensure optimum results for the contact centres.

An introduction to Ultra

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