This page doesn't have a key phrase that stands out, but it's a sub-page so that 's not so important.
In the world of global communications, efficient, intelligent and reliable are key words for contact centres today.
Customer interactions need to be handled intelligently if your organisation is to deliver the best possible service. That means ensuring calls are routed to the most appropriate agent, as efficiently as possible, for both the customer and your own operating effectiveness. Ultra can provide the high levels of flexibility, functionality and reliability you and your customers need.
Ultra - Unique network service and solutions:
- Ultra provide our own, proven technology, including Inbound & IVR, Network ACD, Outbound dialling including predictive and progressive, CTI, and call recording. All inclusive to Ultra clients these functions can be combined to provide applications ranging from IVR systems to fully functional contact centres
- The network solutions allow rapid integration and use, and are easily scalable up & down e.g. concurrent agents numbers can change month to month
- Full control is given to the centre and end user - changes can be made in real time by secure online managers tools e.g. change call routing plans in minutes to respond to a change in business needs
- pre-, mid- and end-call CTI configurable by anyone over the web
screen popping, agent scripting
- Calls all delivered using the PSTN network to ensure call quality.
- CLI identification allows for Individual Caller Treatment: increase first call resolution and the revenue per call.
- Virtual call centre capability - ideal for multi-site and home worker operations
- Business continuance and disaster recovery in-built – our network solutions are based in multiple geographically independent sites throughout the UK providing clients resilience and security.
- Ultra solutions can scale from 1 to 1000+ agents.
- Complete control is available with unlimited manager monitoring and reporting tools & the end-user can change everything in the contact centre solutions themselves in real time.
- Call recording & monitoring inclusive to service: delivering a unique combination or power & affordability
- Automatic Caller Distribution (ACD): network based and so quick and easy to build to your rules, faster to deploy & easier to modify rules instantly.
- Computer Telephony Integration (CTI): until now most contact centres could not afford CTI – now they can with Ultra’s network solutions.
- Interactive Voice Response (IVR): from messaging to customer surveys, self-service customer lines, to taking secure PIN card payments without letting agent hear the details.
Ultra have a great deal of experience and completely understand complicated
contact centre solutions and telephony systems. We provide you the solutions and technology and manage them for you – so you do not have to.
"Using Ultra’s network dialler solutions has alleviated the need to worry about the technology and allowed us to concentrate on what we are good at – providing excellent service to our clients."
John Morgan, MD, Telefocus
Key phrase (no times appears in content) – Google searches in last year
Existing phrases (appear 3 or more times in text):
contact centre (5) - 40,500
contact centres (3) - 6,600
network solutions (3) - 18,100